Frequently Asked Questions (FAQs)
1. What products do you offer?
Shreeji Saura offers a wide range of imitation jewellery, gift items, and home décor products. Our collection includes fashionable jewellery, decorative accessories, festive gifts, and elegant home décor items suitable for every occasion.
2. Are your jewellery products made with real gold or silver?
No. Our jewellery is imitation (fashion) jewellery designed to provide a stylish and elegant look at affordable prices.
3. Is the jewellery skin-friendly?
Our products are made using quality materials. However, if you have sensitive skin or metal allergies, we recommend checking the product description before purchasing.
4. How do I place an order?
Simply browse our products, add your desired items to the cart, proceed to checkout, and complete the payment process. Once your order is confirmed, you will receive an order confirmation.
5. What payment methods do you accept?
We accept secure online payments through major debit cards, credit cards, UPI, net banking, and other available payment options displayed during checkout.
6. Do you offer Cash on Delivery (COD)?
At present, we do not offer Cash on Delivery (COD).
7. How long does delivery take?
Orders are generally delivered within 3–7 business days, depending on your location. Remote areas may require additional delivery time.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment.
9. What is your return and exchange policy?
We accept returns or exchanges only for damaged, defective, or incorrect products received. Please contact our customer support within 48 hours of delivery with clear photos of the product.
10. Can I cancel my order?
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
11. What should I do if I receive a damaged item?
Please contact our customer support within 48 hours of receiving your order and share photographs of the damaged product and packaging. We’ll assist you as quickly as possible.
12. Do you offer gift wrapping?
Gift wrapping may be available for selected products. Please check the product page or contact us before placing your order.
13. How should I care for imitation jewellery?
To maintain its shine:
Keep away from water, perfumes, and chemicals.
Store in a dry place.
Clean gently with a soft cloth after use.
Store each piece separately to prevent scratches.
14. Are the product images accurate?
We strive to display our products as accurately as possible. However, slight variations in color may occur due to lighting conditions or screen settings.
15. Do you offer bulk or corporate orders?
Yes. We welcome bulk, wholesale, festive, wedding, and corporate gifting orders. Please contact us for special pricing and customized solutions.
16. How can I contact customer support?
You can reach our customer support through the Contact Us page, email, or WhatsApp. We are happy to assist you with orders, products, and any queries.
17. Do you ship across India?
Yes, we deliver to most locations across India through trusted courier partners.
18. Is my payment information secure?
Yes. All online payments are processed through secure payment gateways to ensure your personal and payment information remains protected.
19. Do you restock sold-out products?
Popular products may be restocked depending on availability. You can contact us to check expected restock dates.
20. Why choose Shreeji Saura?
Stylish imitation jewellery at affordable prices
Unique gift items for every occasion
Elegant home décor collection
Secure online shopping
Quality products
Reliable customer support
Fast and safe delivery