Return & Replacement Policy
We want you to have a satisfactory shopping experience.
Returns or replacements are accepted only if:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong product.
To request a return or replacement:
- Contact us within 48 hours of delivery.
- Share your order number along with clear photos of the product and packaging.
- Claims received after the specified time may not be accepted.
Products must be unused, in their original condition, and returned with all original packaging and accessories.
Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned unless damaged or incorrect:
- Imitation jewellery that has been used or worn.
- Gift items that show signs of use.
- Home décor products damaged due to customer handling after delivery.
- Products purchased during clearance or special sale events, unless damaged or incorrect.
Refund Policy
- Refunds will be initiated only after the returned product has been received, inspected, and approved by our quality team.
- Once approved, the refund will be processed to the original payment method used during the purchase.
- Refunds are typically completed within 5–7 business days after approval. However, the actual credit may take additional time depending on your bank or payment service provider.
- Shipping charges are non-refundable, except in cases where the return is due to our error (such as receiving a wrong, damaged, or defective product).
- If you do not receive your refund within the expected timeframe, please contact your bank or payment provider first. If the issue persists, you may contact our customer support for assistance.
Refunds will not be processed in cash or to any account other than the original payment method used for the purchase.